Terms of Service

These Terms of Service ("Terms") govern your access to and use of Vira, a multi-channel messaging, chat routing and CRM platform operated by Fantom Group Ltd ("Vira", "we", "us" or "our"). By creating an account, accessing, or using our website, applications or services (collectively, the "Service"), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1. Description of the Service

Vira lets businesses connect messaging channels such as WhatsApp, and route, manage, and respond to conversations across a shared team inbox, with tools for staff assignment, automation, CRM records, analytics and related features. Features available to you depend on your subscription plan and may change as we improve the Service.

2. Eligibility and Account Registration

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate, current and complete information when creating an account, to keep your login credentials confidential, and to notify us promptly of any unauthorized use of your account. You are responsible for all activity that occurs under your account, including actions taken by staff members you invite.

3. Subscriptions, Billing and Trials

Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) until cancelled. Fees are non-refundable except where required by law or expressly stated otherwise. We may offer free trials or promotional plans that convert to a paid plan or are suspended at the end of the trial period, as described at sign-up. We may change our pricing or plan features with reasonable advance notice; continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

If a payment fails or your account falls into arrears, we may suspend or restrict access to the Service (including placing your account in a frozen state) until payment is resolved.

4. Acceptable Use

You agree not to use the Service to:

• Send unsolicited, deceptive, or spam messages, or violate the messaging or opt-in requirements of any connected channel (including WhatsApp/Meta);
• Transmit content that is unlawful, defamatory, harassing, obscene, or that infringes the rights of any third party;
• Upload malware, attempt to gain unauthorized access to our systems, or interfere with the integrity or performance of the Service;
• Reverse-engineer, resell, sublicense, or white-label the Service without our written consent;
• Use the Service to collect or process data unlawfully, or in violation of applicable data protection laws.

We may investigate suspected violations and suspend or terminate accounts that breach this section.

5. WhatsApp and Third-Party Channel Compliance

When you connect a messaging channel (such as WhatsApp Business) through Vira, you remain solely responsible for complying with that channel provider's applicable terms, commerce and business messaging policies, including obtaining proper recipient consent (opt-in) before messaging them and honoring opt-out requests. We may suspend a connected channel if we are notified of a policy violation by the channel provider, or if continued use risks the standing of our platform integration.

6. Your Content and Data

You retain ownership of the messages, contacts, and other content you or your team submit to or receive through the Service ("Customer Content"). You grant us a limited license to host, process, transmit, and display Customer Content solely to provide and improve the Service. You are responsible for having the necessary rights and consents to share Customer Content with us, including any end-customer data routed through connected channels. See our Privacy Policy for details on how we handle personal data.

7. Intellectual Property

The Service, including its software, design, branding and documentation, is owned by Fantom Group Ltd and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you to use the Service, no rights or licenses are granted to you by implication or otherwise.

8. Third-Party Services

The Service may integrate with or link to third-party services (e.g., messaging channels, payment processors, storage providers). We are not responsible for the availability, content, or practices of third-party services, and your use of them may be subject to separate terms.

9. Suspension and Termination

We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a risk to the Service, other users, or third parties. You may cancel your account at any time from your account settings. Upon termination, your right to use the Service ceases, and we may delete Customer Content after a reasonable retention period, except where we are required to retain it by law.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that message delivery through any connected channel will always succeed, as delivery may depend on third-party providers outside our control.

11. Limitation of Liability

To the maximum extent permitted by law, Fantom Group Ltd and its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service, even if advised of the possibility of such damages. Our aggregate liability for any claim arising out of these Terms will not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Fantom Group Ltd from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Content, or your violation of these Terms or applicable law.

13. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or an in-app notice, before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which Fantom Group Ltd is registered, without regard to conflict-of-law principles, unless otherwise required by applicable local law.

15. Contact Us

If you have questions about these Terms, please contact us at legal@vira.chat.