Facebook · Messenger, unified
Facebook Messenger, unified with every other channel.
Connect your Facebook Page once and every Messenger conversation flows into Vira's shared inbox — no more checking Page inboxes separately from the rest of your customer messaging.
Get credentials from
Meta Business Suite
Connect your Facebook Page and generate a Page Access Token for Messenger.
Open Meta Business Suite→Setup guide
Connect Facebook in minutes.
- 01Open your Facebook Page in Meta Business Suite.
- 02Generate a Page Access Token for Messenger.
- 03Paste the token into Vira under Settings → Channels.
Once it's connected
- Messenger chats are routed round-robin, by keyword or by hand.
- AI auto-reply answers routine questions instantly.
- Live dashboards show response time and lead conversion.
Included on Facebook
Every Vira tool, on every Facebook chat.
Smart Routing
Round-robin, keyword or manual — every chat reaches the right agent automatically.
Canned Replies
Type / to fire off a saved reply in one keystroke, no retyping the same answer twice.
AI Auto-Reply
Gemini or OpenAI answers routine questions instantly, staff step in for the rest.
Built-in CRM
CRM software built into the inbox — mark leads won or lost with a reason, and feed outcomes straight back to Meta Ads.
Team Inbox
Every staff member sees the same queue — no more forwarding screenshots between apps.
Web Chat Widget
Drop an embeddable live-chat bubble on your site, wired straight into the same inbox.
Chatbot
Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.
SMS & WhatsApp Broadcast
Send bulk SMS or approved WhatsApp templates to your CRM leads or an uploaded list, and track every delivery.