TikTok · Comments & DMs
TikTok conversations, in the inbox your team already uses.
Customers who find you on TikTok shouldn't get a slower answer. Vira connects through TikTok's Business Messaging API so those conversations sit right next to every other channel.
Get credentials from
TikTok for Business
Create an app in the TikTok for Business Developer Portal to get your Business Messaging API credentials.
Open TikTok for Business→Setup guide
Connect TikTok in minutes.
- 01Sign in to the TikTok for Business Developer Portal.
- 02Create an app to get Business Messaging API credentials.
- 03Paste the credentials into Vira under Settings → Channels.
Once it's connected
- TikTok messages share the same queue as every other channel.
- Canned replies and AI auto-reply work here too.
- Mark TikTok leads won or lost with a reason in the CRM.
Included on TikTok
Every Vira tool, on every TikTok chat.
Smart Routing
Round-robin, keyword or manual — every chat reaches the right agent automatically.
Canned Replies
Type / to fire off a saved reply in one keystroke, no retyping the same answer twice.
AI Auto-Reply
Gemini or OpenAI answers routine questions instantly, staff step in for the rest.
Built-in CRM
CRM software built into the inbox — mark leads won or lost with a reason, and feed outcomes straight back to Meta Ads.
Team Inbox
Every staff member sees the same queue — no more forwarding screenshots between apps.
Web Chat Widget
Drop an embeddable live-chat bubble on your site, wired straight into the same inbox.
Chatbot
Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.
SMS & WhatsApp Broadcast
Send bulk SMS or approved WhatsApp templates to your CRM leads or an uploaded list, and track every delivery.