WhatsApp · Business API, native
Your WhatsApp Business inbox, shared by the whole team.
Vira connects natively to the WhatsApp Business API, so every customer chat lands in the same unified inbox as Instagram, Facebook, TikTok and your website — routed to the right agent the moment it arrives.
Get credentials from
Meta Business Suite
Connect your WhatsApp Business number in the Meta Developer Console, then generate a permanent access token.
Open Meta Business Suite→Setup guide
Connect WhatsApp in minutes.
- 01Open the Meta Developer Console from Meta Business Suite.
- 02Connect your WhatsApp Business number to your app.
- 03Generate a permanent access token.
- 04Paste the credentials into Vira under Settings → Channels.
Once it's connected
- Lead outcomes from click-to-WhatsApp ads can be sent back to Meta's Conversions API.
- AI auto-reply and canned replies work on every WhatsApp conversation.
- Smart routing assigns each new chat to an agent automatically.
Included on WhatsApp
Every Vira tool, on every WhatsApp chat.
Smart Routing
Round-robin, keyword or manual — every chat reaches the right agent automatically.
Canned Replies
Type / to fire off a saved reply in one keystroke, no retyping the same answer twice.
AI Auto-Reply
Gemini or OpenAI answers routine questions instantly, staff step in for the rest.
Built-in CRM
CRM software built into the inbox — mark leads won or lost with a reason, and feed outcomes straight back to Meta Ads.
Team Inbox
Every staff member sees the same queue — no more forwarding screenshots between apps.
Web Chat Widget
Drop an embeddable live-chat bubble on your site, wired straight into the same inbox.
Chatbot
Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.
SMS & WhatsApp Broadcast
Send bulk SMS or approved WhatsApp templates to your CRM leads or an uploaded list, and track every delivery.