Feature 07 · Chatbot

A first responder that never misses a message.

Vira's rule-based chatbot replies the moment a customer writes in. It greets them, asks what they need, routes them to the right department and answers common questions by keyword. Outside business hours it lets them know when you'll be back. The moment a human joins the chat, it steps aside.

Get Started See pricing

Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.

Welcome message
Numbered menu routing
Department hand-off
Keyword auto-replies
Business-hours away message
Steps aside for humans

→How it works

Three steps, no setup project.

1
Welcome and menu
Send a welcome message with a numbered menu, like “Reply 1 for Sales, 2 for Support”. Up to nine options, each with its own reply and an optional department hand-off.
2
Keyword replies
Set up to 50 keyword rules that answer questions like prices, location or opening hours instantly. They stay quiet once an agent is actively in the conversation.
3
Business hours and away message
Set your hours and timezone. After hours, customers get an away message once, not on every message they send.

Chatbot works on every channel you connect.