Instagram · DMs in the same inbox
Instagram DMs, answered from the same inbox as everything else.
Stop switching to the Instagram app to reply. Vira brings your Instagram Business DMs into the unified inbox, so your team answers them alongside WhatsApp, Facebook, TikTok and website chat.
Get credentials from
Meta Business Suite
Link your Instagram Business account to a Facebook Page, then generate a Page Access Token.
Open Meta Business Suite→Setup guide
Connect Instagram in minutes.
- 01Make sure your Instagram account is a Business account.
- 02Link it to a Facebook Page in Meta Business Suite.
- 03Generate a Page Access Token.
- 04Paste the token into Vira under Settings → Channels.
Once it's connected
- Every DM becomes a conversation your whole team can see.
- Track Instagram leads won or lost in the built-in CRM.
- Type / to send a saved canned reply in one keystroke.
Included on Instagram
Every Vira tool, on every Instagram chat.
Smart Routing
Round-robin, keyword or manual — every chat reaches the right agent automatically.
Canned Replies
Type / to fire off a saved reply in one keystroke, no retyping the same answer twice.
AI Auto-Reply
Gemini or OpenAI answers routine questions instantly, staff step in for the rest.
Built-in CRM
CRM software built into the inbox — mark leads won or lost with a reason, and feed outcomes straight back to Meta Ads.
Team Inbox
Every staff member sees the same queue — no more forwarding screenshots between apps.
Web Chat Widget
Drop an embeddable live-chat bubble on your site, wired straight into the same inbox.
Chatbot
Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.
SMS & WhatsApp Broadcast
Send bulk SMS or approved WhatsApp templates to your CRM leads or an uploaded list, and track every delivery.