SMS · Two-way texts and bulk SMS
Text messages, answered from the same inbox.
Not every customer is on social media, but nearly everyone can get a text. Connect your SMS provider to Vira and reply to texts from the shared inbox, or reach your whole customer list at once with an SMS broadcast.
Get credentials from
Your SMS provider
Connect Africa's Talking, Twilio, Infobip, Vonage, BookOne or any custom HTTP gateway, and set the sender ID your customers see.
No external account needed
→Setup guide
Connect SMS in minutes.
- 01In Vira, go to Settings → Channels and add an SMS channel.
- 02Pick your provider: Africa's Talking, Twilio, Infobip, Vonage, BookOne or a custom HTTP endpoint.
- 03Paste your provider's API credentials.
- 04Set the sender ID or from-number your customers will see.
Once it's connected
- Send bulk SMS broadcasts to your CRM leads or an uploaded CSV of numbers.
- Two-way SMS replies land in the same queue as every other channel.
- Use the provider you already pay for. No new SMS contract needed.
Included on SMS
Every Vira tool, on every SMS chat.
Smart Routing
Round-robin, keyword or manual — every chat reaches the right agent automatically.
Canned Replies
Type / to fire off a saved reply in one keystroke, no retyping the same answer twice.
AI Auto-Reply
Gemini or OpenAI answers routine questions instantly, staff step in for the rest.
Built-in CRM
CRM software built into the inbox — mark leads won or lost with a reason, and feed outcomes straight back to Meta Ads.
Team Inbox
Every staff member sees the same queue — no more forwarding screenshots between apps.
Web Chat Widget
Drop an embeddable live-chat bubble on your site, wired straight into the same inbox.
Chatbot
Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.
SMS & WhatsApp Broadcast
Send bulk SMS or approved WhatsApp templates to your CRM leads or an uploaded list, and track every delivery.