Product
Everything your team needs, inside one inbox.
Eight tools that work on every connected channel — so a WhatsApp chat, an Instagram DM and a website visitor all get the same fast, organised answer.
- 01
Smart Routing
Round-robin, keyword or manual — every chat reaches the right agent automatically.
- Round-robin distribution
- Keyword-based rules
- Manual assignment
- 02
Canned Replies
Type / to fire off a saved reply in one keystroke, no retyping the same answer twice.
- One-keystroke “/” picker
- Filter as you type
- Edit before sending
- 03
AI Auto-Reply
Gemini, OpenAI or Claude answers routine questions instantly, staff step in for the rest.
- Gemini, OpenAI and Claude support
- Bring your own API key
- Choose speed or capability
- 04
Built-in CRM
CRM software built into the inbox — mark leads won or lost with a reason, and feed outcomes straight back to Meta Ads.
- One lead per conversation
- Won / lost with reasons
- Meta Conversions API sync
- 05
Team Inbox
Every staff member sees the same queue — no more forwarding screenshots between apps.
- Shared multi-agent queue
- Role-based access
- Audit logs
- 06
Web Chat Widget
Drop an embeddable live-chat bubble on your site, wired straight into the same inbox.
- Instant embed snippet
- No third-party account
- Same routing and AI replies
- 07
Chatbot
Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.
- Welcome message
- Numbered menu routing
- Department hand-off
- 08
SMS & WhatsApp Broadcast
Send bulk SMS or approved WhatsApp templates to your CRM leads or an uploaded list, and track every delivery.
- Bulk SMS
- WhatsApp template broadcasts
- CRM leads or CSV upload
