About Vira
Built for teams who never miss a message.
Vira exists to end the chaos of juggling a different app for every channel.
01Mission
As an omnichannel inbox and customer messaging tool with CRM software built in, Vira gives your team one login, one shared queue, one source of truth for every customer conversation.
02Why Vira
Launch in minutes
Connect a channel and start replying today — no lengthy setup, no dev team required.
Built for teams
Every agent works the same shared queue, so nothing falls through the cracks between shifts.
Human + AI
AI handles the routine questions instantly, and hands off the rest to your team seamlessly.
Secure by design
Role-based access and per-organization isolation keep every conversation exactly where it belongs.
03What you get
Smart Routing
Round-robin, keyword or manual — every chat reaches the right agent automatically.
Canned Replies
Type / to fire off a saved reply in one keystroke, no retyping the same answer twice.
AI Auto-Reply
Gemini, OpenAI or Claude answers routine questions instantly, staff step in for the rest.
Built-in CRM
CRM software built into the inbox — mark leads won or lost with a reason, and feed outcomes straight back to Meta Ads.
Team Inbox
Every staff member sees the same queue — no more forwarding screenshots between apps.
Web Chat Widget
Drop an embeddable live-chat bubble on your site, wired straight into the same inbox.
Chatbot
Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.
SMS & WhatsApp Broadcast
Send bulk SMS or approved WhatsApp templates to your CRM leads or an uploaded list, and track every delivery.