ViraThe omnichannel customer messaging tool
Every conversation,
One unified inbox.
Get your Instagram, Facebook and WhatsApp inbox in one place — plus TikTok, Telegram, SMS and website chat — routed to the right agent instantly, automatically, beautifully.
No credit card needed · Set up your first channel in minutes
Trusted worldwide
Trusted by +5,000 businesses
across 125 countries.
From corner shops to contact centres — teams everywhere answer their customers from one Vira inbox.
100M
Leads
80%
Save time
+300%
Growth
01About Vira
Built for teams who never miss a message.
Vira exists to end the chaos of juggling a different app for every channel. As an omnichannel inbox and customer messaging tool with CRM software built in, it gives your team one login, one shared queue, one source of truth for every customer conversation.
- 01
Launch in minutes
Connect a channel and start replying today — no lengthy setup, no dev team required.
- 02
Built for teams
Every agent works the same shared queue, so nothing falls through the cracks between shifts.
- 03
Human + AI
AI handles the routine questions instantly, and hands off the rest to your team seamlessly.
- 04
Secure by design
Role-based access and per-organization isolation keep every conversation exactly where it belongs.
02What you get
Eight tools. One shared inbox.
Routing, saved replies, AI, a chatbot, broadcasts, a CRM, a shared queue and a website widget — all working on every channel you connect.
Smart Routing
Round-robin, keyword or manual — every chat reaches the right agent automatically.
Learn moreCanned Replies
Type / to fire off a saved reply in one keystroke, no retyping the same answer twice.
Learn moreAI Auto-Reply
Gemini or OpenAI answers routine questions instantly, staff step in for the rest.
Learn moreBuilt-in CRM
CRM software built into the inbox — mark leads won or lost with a reason, and feed outcomes straight back to Meta Ads.
Learn moreTeam Inbox
Every staff member sees the same queue — no more forwarding screenshots between apps.
Learn moreWeb Chat Widget
Drop an embeddable live-chat bubble on your site, wired straight into the same inbox.
Learn moreChatbot
Greet every customer, offer a numbered menu, answer by keyword and cover after-hours, all before an agent opens the chat.
Learn moreSMS & WhatsApp Broadcast
Send bulk SMS or approved WhatsApp templates to your CRM leads or an uploaded list, and track every delivery.
Learn more037 channels, 1 inbox
Every channel. One place to reply.
Stop tab-switching between apps. Vira pulls every customer message into a single, shared inbox your whole team can work from.
- WhatsAppBusiness API, nativeMeta Business Suite
- InstagramDMs in the same inboxMeta Business Suite
- FacebookMessenger, unifiedMeta Business Suite
- TikTokComments & DMsTikTok for Business
- TelegramBot chats, connected in secondsTelegram @BotFather
- SMSTwo-way texts and bulk SMSYour SMS provider
- WebsiteLive chat widgetBuilt into Vira
04Global support
Support customers, wherever they are.
Built for teams that never really close — Vira keeps every channel, every agent and every conversation in sync, around the clock, whether your customers are messaging from Nairobi, London or New York.
Always-on
Your inbox never sleeps — reply from anywhere, any timezone.
Multi-agent
Whole teams work the same queue without stepping on each other.
Real-time
Live dashboards on response time, load and lead conversion.
Secure
Role-based access, audit logs and per-organization isolation.
Fast Setup
Connect your first channel and start replying in minutes, not weeks.
Any Market
Reply in any language, across time zones, from a single shared queue.
05Pricing
Simple pricing that scales with you.
Start free on a single channel, upgrade to a full unified inbox with CRM software built in when you're ready to bring your whole team in.
- Unlimited Conversation
- Access to all channels
- Mail Access
- 1 staff
- $10 /month on Annual Billing
- Free — 14-day trial
- Free Set up
- SAVE over $35 per year
- Priority Support
- Free — 14-day trial
- Unlimited staff
- Free Onbording
- Dedicated Support
- Cancel anytime
- Free onboarding
- No setup fees
- 24/7 support included
06From the blog